CAPS Mental Health Clerk - Counseling and Psychological Services Administrative Support
Summary of Job Duties:
The CAPS Mental Health Clerk serves as a member of the clinical and administrative teams (Front Office) of Counseling and Psychological Services (CAPS) and is supervised by the Office Manager. This position performs receptionist, clerical, and other administrative tasks in order to effectively serve the mental health needs of students at the University of Arkansas. Additionally, responsible for verifying documentation prior to processing. Assisting clients with CAPS resources, answering calls and providing customer service. Attention to detail and adhere to confidentiality policy regarding clients. This position is governed by state and federal laws and agency/institution policy.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Qualifications:
Minimum Qualifications:
The formal education equivalent of a high school diploma
Customer service experience
Preferred Qualifications:
Experience as a patient care representative
At least two years of experience in healthcare/mental health/behavioral health or a related field
Experience on a college or university campus
Experience working in a setting requiring a high degree of confidentiality
Experience multi-tasking and performing well under high pressure situations
Bilingual
Knowledge, Skills & Abilities (KSAs):
Knowledge of the principles and practices of mathematics and statistics
Knowledge of research and analysis techniques and methods
Knowledge of work-related subject area Knowledge of computers and software applications
Ability to prepare, present, and review oral and written information and reports
Ability to research and analyze related work program information
Ability to develop, recommend, interpret, and apply policies and procedures
Ability to analyze financial records and prepare reports
Ability to plan, organize, and direct the work of others
Additional Information:
Salary Information:
$34,150 (commensurate with education and experience)
Required Documents to Apply:
Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume
Optional Documents:
Proof of Veteran Status
Recruitment Contact Information:
Elaine Dickey, ecott@uark.edu
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.