Customer Care Intern

We at Atlas Copco Vacuum North America, part of the Atlas Copco Group, believe that there is always a better way.  This spirit drives us to provide leading-edge technology, innovative and sustainable products, as well as best-in-class service to our customers around the globe.

That’s where you come in – we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs. 

The Customer Care Intern will assist to ensure a good quality of sales and service support

• Customer care in all phases of the sales process starting from the quotation to the payment reminder
• Order processing:
  • customer orders reception, check and processing
  • follow up orders (deliveries, documentation to be sent to the customers, …)
  • assisting with material returns
  • handling customer complaints
• Support sales manager/sales engineers
• Other duties as assigned

Education level 

• Must be pursuing a business, communications, or other related degree

Relevant Previous experience  

• No experience required

Knowledge areas/Skills  

• Eagerness to learn new tools and techniques
• Enthusiastic, detailed oriented, upbeat, very responsive, and a natural problem solver
• Ability to tackle several projects simultaneously and set and meet deadlines
• Team Player and ability to work well with others
• Familiarity with Microsoft office
• Good communication skills, both written and oral

Other requirements  

• Must have authorization to work in the U.S.
• Valid Driver’s License a must

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles. The employee is occasionally at risk of electrical shock and vibration. The noise level in the work environment is usually loud.  

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use stairways to climb to multiple floors within office building, and talk or hear. The employee is occasionally required to use hands and fingers to type or dial, climb or balance, stoop, kneel, crouch or crawl, and reach with hands and arms.  

The employee must occasionally lift and/or move up to 5-10 pounds. This position requires frequent computer use. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.  

This position requires 100% in-office work